Terms of Service

Arch provides tools that help businesses work with AI agents:

• Agent Experience helps AI agents find, understand and use a business through its existing website and systems.
• Agent Intelligence helps a business understand how agents interact with it. It is currently offered through the Arch for Shopify application, which is in pre-release.
• The Agentic Readiness Check is a free assessment of how ready a public website is for AI agents.

Some capabilities are in development or pre-release and may not be available to you. Features and availability may vary depending on your subscription plan. Arch may update or modify its Services over time.

The Readiness Check reads publicly available pages of the website you enter and reports what it could and could not verify.

A readiness result is an assessment of public website signals at the time of the check. It is not a guarantee that any AI agent will find, use, recommend or transact with a business, and it does not predict sales, bookings, search placement or other business results. The methodology and its limits are described on the Readiness Check page.

You must be authorized to connect and manage any store you register with Arch.

You are responsible for maintaining account security, providing accurate information, and ensuring that your use of the Services complies with applicable laws, including privacy and data protection requirements.

You must not misuse, interfere with, or attempt to gain unauthorized access to the Services.

Paid plans apply to the Arch for Shopify application. The Readiness Check on this website is free. Arch offers four subscription plans: Free, Small, Pro, and Enterprise.

• Free: No subscription fee.
• Small: $49 per month.
• Pro: $129 per month.
• Enterprise: Custom pricing based on an individual agreement.

Small and Pro are available with monthly or annual billing. Annual subscriptions receive a 10% discount compared with 12 monthly payments.

Paid subscriptions renew automatically unless canceled before the next billing period. Applicable charges and billing terms are presented during subscription selection.

For subscriptions purchased through Shopify, billing is administered through Shopify in accordance with its applicable billing procedures.

You may cancel your subscription at any time.

After cancellation, access to paid features continues until the end of the current paid billing period. Your subscription will not renew after that period.

Payments are non-refundable, except where required by applicable law.

The Free plan does not automatically convert into a paid subscription without your authorization.

You retain your rights to the business data you provide or make available through the Services.

You authorize Arch to access and process data as necessary to provide the Services, including storefront analytics, readiness assessments, and simulated AI shopping tests.

You are responsible for ensuring that you have the necessary rights, notices, and permissions for data shared with Arch.

Our processing of information is further described in our Privacy Policy.

If you sign up for email updates, we send occasional ARCH updates to the address you provide. You can unsubscribe at any time on our unsubscribe page or by emailing [email protected].

Arch may use third-party AI technologies to analyze information and simulate shopping journeys.

Readiness results, AI-generated results, assessments, and recommendations are provided for informational purposes and may be incomplete or inaccurate.

Arch does not guarantee AI-agent visibility, agent interactions, transactions, search placement, sales performance, or compatibility with every AI agent or AI shopping platform. Arch does not complete purchases or bookings on anyone’s behalf.

Arch retains all rights to its software, technology, branding, and Services.

You receive a limited, non-exclusive, non-transferable right to use the Services during your active subscription, subject to these Terms.

Arch provides the Services on an “as available” basis and does not guarantee uninterrupted or error-free operation.

To the extent permitted by applicable law, Arch is not liable for indirect, incidental, consequential, or lost-profit damages arising from use of the Services.

Nothing in these Terms excludes liability that cannot legally be excluded.

Arch may suspend or terminate access to the Services if you materially violate these Terms, misuse the platform, or create a security risk.

You may stop using the Services at any time, subject to the subscription and cancellation terms above.

Arch may update these Terms to reflect changes in its Services, business practices, or legal requirements.

The current version will be available on this page. Material changes will be communicated where required by applicable law.